Established 1953 and still Number 1 in Customer Service
Highest percentage of European Members
Worldwide English-speaking support to members
On-line exchange agreement and evaluation forms
2nd-Year-Free-Guarantee: If you do not get an exchange in your 1st year, the 2nd year is free
Proprietary internal messaging system
home exchange Cancellation Fund
A small sample of home exchange stories & comments from our HomeLink members.
"...WE have enjoyed HomeLink home exchange and especially the help you have given over the phone. The personal touch is great. We recommend it everywhere we go.", L & J, September 2012
"Thank you Katie, We really like being part of the HomeLink crowd! You are the BEST!", Tullis, July 2012
"Hello, I am a new member [since July 15, 2012] and I am already making plans for a swap so thank you for all you do to make this happen.", Judy, July 2012
"Thank you for your prompt reply. Good service.", Nancy, July 2012
"Thank you very much. It is a pleasure to get such a quick response.", Barbara, May 2012
"Hello Katie, Thanks for your prompt and friendly assistance. I am enjoying HomeLink home exchange and feel good about signing up. Best regards, M, May 2012
"Wow, Katie! Customer Service Surpreme!...Thanks for the info." John C, May 2012
"Hi Katie, Gosh, I just don't know how you always answer so fast with all the people you have to keep track of. Thanks for straightening out my site. I am not so computer literate sometimes...We are so happy that we are now retired and can take advantage of HomeLink. When we were members before we had to turn down so many offers due to our working schedule and little vacation time. Now we are ready to GO, GO, GO! Thanks....................can't wait to exchange!" L, January 2012
"Dear Katie, Thank you so much for all of your help with my home exchange questions, renewal, rental, etc...You have been truly wonderful to work with. All of my exchanges have been wonderful! Thank you so much for bringing such fabulous experiences to so many! I am truly grateful!" Maggie M, September 2011
"Dear Karl and Katie, I just want to thank you for the wonderful job you have done in creating and managing HomeLink so well. I am a longtime member and have enjoyed many fascinating experiences by exchanging my house..." Washington DC, September 2011
"Hi Katie, Well, that was the best example of customer reponse I believe I have ever received from any service-provider, anywhere anytime, even going back to the 1960's, when people were more considerate and responsive. Thank you." David C, June 2011
"Thank you. I think you run a class act business. I appreciate the customer service so much!" Tom & Barbara Memory from Georgia, March 2011
"Katie, Another compliment for your company. I joined and created listings on HomeLink and [another home exchange company] on the same day. For every one request from [another home exchange company] we are receiving three from HomeLink. HomeLink must have superior management." Curtis Holloway & Gabrielle Starr, February 2011
"Dear Katie & Karl, This was the most enjoyable experience imaginable...and we haven't even had our trip yet. We found the most delightful people to swap with and the search was fun and easy to do. Your website and individual care were extremely important to us and we are sure we will continue to travel this way into the future as long as we can. Thank you for everything you have done for us. Happy holidays to you." Cyndy B, December 2010
"HomeLink has the best website of any home exchange site I investigated. The site makes it very easy to communicate with other members, view listings, and determine exact location. Importantly, unlike other sites, your listings are kept current - with members who are active and interested in exchanges. Thank you for your good work and customer service." San Francisco, December 2010
"HomeLink has been my only way to vacation for the past 7 years. I love the experience and have made wonderful friends from the people who have exchanged with me. Thank you for your wonderful company." Dana, December 2010
"...I can only say that HomeLink is a wonderful organization for us. We have done 18 exchanges on 3 continents and have no regrets whatsoever. It's a wonderful way to travel." Veronique, December 2010
"Dear Katie and Karl---just wanted to add my comments to those you have already received on home exchange. We will have our 100th exchange-since l975- tomorrow in Amelia Island, FL. What a great life we have had with exchanges! Very few complaints, and so many new friends. We started exchanging when our kids were toddlers and now we take our great grandchildren with us. I have one word of advice-an exchanger must be flexible and ready to laugh at minor inconveniences or unexpected events. I could write a book and it would be a comedy about home exchange experiences."
Linda- Santa Fe, NM, October 2010
"Hi-Just a quick note to thank you for providing HomeLink. It is much more than a convenience or a process - its a way of life! We have marveled with our exchangers at the incredible article of faith we all particpate in. People outside [this way of life] are amazed that we consider allowing "strangers" into our house and cars. There must be a self-select process that brings only honest, kind, generous people together. We have been on exchanges to Del Mar and Dana Point CA and last month to Vancouver - all fantastic. Combined with frequent flyer miles, It?s the ultimate travel bargain! Again, thanks." Skip Hare", October 2010
"We want, first of all sent to you our CONGRATULATIONS! Because these home exchange works, to be honest we pay in some others companies of these type, and the one that works better is yours. " Alejandro H.
"I just signed up for HomeLink yesterday, received my member number and password this morning, received three lovely exchange offers today, and made one home exchange offer myself -- which was accepted, and we're working out those details. All within 24 hours! I am impressed and very happy." Linda B.
"I would also like to let you know how happy we have been with HomeLink. We first started with home exchange with very poor results. Since we joined your service we have had a constant stream of inquiries. We have exchanges set for Paris in July, London in September, plus Stuttgart and the South of Spain next year. This is great. " Jim G.
"Within about 12 hours of registering we got the perfect swap" Susan S.
"I finally got the exchange we want after four months of trying. Hurray for HomeLink!" Susan L. (note: Susan joined HomeLink just seven days prior to sending the email)
"We just returned from a 14-week trip involving 3 consecutive home exchanges in England and France. Sure love house exchanging! Thank you" ? Bobbi & Gene K.
"I am happy to report that we have recently returned from a 2 month fabulous home exchange in Spain and Italy. This makes for 5 wonderful long term vacations thanks to HomeLink. After observing my brother-in-law's success, we were hooked. All of our friends are envious. The HomeLink organization is great! "? Rhonda A.
"Thank you for a well-organized site and a wonderful service provided. We had tried a different home exchange site before and yours was easier to cross-reference, look for exactly what we wanted and had a broader base of users so that it was no problem matching up with what we were looking for. We just returned from a great 5 week holiday in Great Britain where we did two separate exchanges. Both families and houses were terrific and it is definitely the only way to go with kids in tow." ? Tristen T
"I am so excited about HomeLink. We have arranged an exchange for a month in Italy beginning next week. It's a trip I've been dreaming of for about 10 years and could never have done without your organization. Everyone I've corresponded with or met through HomeLink so far is someone I'd be proud to call a friend and feel enriched by knowing. Thank you for your great service." ? Penny M.
"Just came back from my first home exchange ever - me in France, them in Santa Monica - and it worked wonderfully. we had the best time. I've been telling all my friends about your organization. Thanks for all your work and for setting up HomeLink." ? Sharon W."
"This is a great program. We have met some great people & had marvellous holidays."? Eugene & Mary R.
"We've just returned from a very successful exchange in Scotland and look forward to our next one scheduled for December." ? John E
"We just came back from a magnificent month in Paris. Our exchangers were exceptional, they were the most considerate people. They replaced everything they had used in our place, including salt!!" ? Olga B
"Karol and I had a wonderful swap with people in Redondo Beach, CA, for our honeymoon in June and we are going to have a swap with people in Yorkshire, England the end of September. Thank you" ? Richard W
Ron and Phyl Frasa - "We have been members of HomeLink International since 1984 and have been enjoying frequent, wonderful, local and overseas home exchange holidays - now eighteen in all! All of them in comfortable houses and interesting locations at minimal costs, while making some lasting friendships with 'exchangers' and their friends.
During our eighteen exchanges we have never had anything missing from our house or damaged, except for the accidental breakage of crockery or an ornament - which we have also accidentally done in our exchanger's house.
We would not be able to afford so many holidays if we had to pay for motel accommodation, rental cars, and dining out all the time.
Wishing you and your members lots of exciting future exchanges."
Jason & Meredith - "Hi, we have just got back from a major trip from UK, we had 3 home exchanges in UK in the one trip. We also traveled with a 2 and 4 year old with us. Wow what a hall!!
We traveled right across England from Devon County to Scotland to Ireland and back, around 20,000 kilometres in 4 months, 85 castles and a hell of a lot of B&Bs to boot. I loved it, my wife ... well just put it this way, I'm still sucking up to her as she ended up being the baby sitter.
People still look at us as if we're strange. They say "You went where? For how long? With two kids at that age? Are you all there?" The answer to that must be "no". But you only have one life, LIVE IT. By the way we don't live in the grand palace, but do have a nice three bed with a spa on the Sunshine Coast 5 min from the Beach."
Wendy Bradley - "Last year we made four hospitality exchanges to France, Holland, Germany, and England. This year I am returning to Europe to spend more time with friends made on previous hospitality exchanges in the Lake District, and in Burgundy in France.
"There are some very special experiences that are unique to hospitality exchange holidays. The most important has been friendships that last long after the visit is over. We like the sense of being a part of the place where we are staying. And having your hosts there to make suggestions each day about what to see, often away from the beaten track, makes for experiences and memories different to the usual.
"If you can't live without every aspect of your life being predictable, if you don't really like meeting new people, if you don't think of life as a wonderful adventure with surprises around every corner, then hospitality and home exchange are probably not for you.
"But if like us, you travel to meet people and learn about how different and similar we all are, then hospitality is the holiday for you. Good luck, enjoy the experience, give it a go!"
June Arnold - "Well, we have just returned from our 7 week UK holiday, when we explored England, Scotland, and Wales, and it was great! Our hosts met us at Heathrow, had the flat stocked with food for us and anything else we might need and went out of their way to assist us. Our house base at Newmarket near Cambridge provided us with a 'house away from house'.
Now it is our turn to do the same for them when they come here at Christmas. We trust that we can make their stay as enjoyable as ours was.
Long live HomeLink International!"
Mrs Rayson - "Just a short note to let you know that our home exchange in Melbourne in August was a great success. We also had a swap in Canada last September and couldn't have been happier with the results. Each time we have met the people that we have swapped with and they have kept in touch.
In February we head off to Cornwall in England for a swap and we can't wait - we feel as though we know the people from Cornwall already after many phone calls and letters.
We feel that home exchangeping is a brilliant concept and we look forward to many more."
Leanne Watson - "Using the HomeLink International directories we arranged a world trip with three exchanges, one in Italy, one in Switzerland, and the other in the USA.
I constantly tell people that our world holiday was better than we ever could have wished for.
We have since had two swaps closer to house - one near Moreton Bay in Brisbane and another to a house on the Gold Coast. All have been great holidays, and we are looking forward to many more."
Norma Turnbull - "We are enthusiastic home exchangers since our first swap in May, when we exchanged cars and houses with Berry and Barbara from Sorrento in Perth.
At present we are planning a more extensive trip through HomeLink International to Canada and North America, and have already had two international HomeLink members stay here with us, with more expected in the New Year."
Norma Wykes - "Since we wrote last year we have been house and hospitality exchanging to England, France, the Hunter Valley, Runaway Bay, Mildura and the Barossa Valley. And we have also hosted people from Germany, USA and Canada. Now we have invitations to spend time in Lake Tahoe and Napa Valley in California, also the Burgundy region of France and the Black Forest in Germany."
Rob & Judy Mathieson - "We have had two successful exchanges so far. Our first swap was to Beechworth! We had never thought of going there for a holiday, but thought "Why not!" as this was the reason for holiday swaps. We met with our exchange couple on the way. I was a little nervous, thinking what if we don't like them! But all was well - they were a lovely couple and we filled each other in on the finer points of our houses.
"Our second swap was to Kangaroo Island - what a delight! It was our exchange partners' first swap and they were really apprehensive. However, we talked to them on the phone and during the exchange, they said that if this was what holiday swapping was about then they were completely sold on the idea.
"We have been pouring through the latest HomeLink directory and look forward to our next trip soon!"
Kate Quinton - "Our first exchange was with an English couple - we swapped our holiday unit on the Sunshine Coast with their luxury holiday apartment on the French Riviera. Overlooking the Marina and the Bay des Anglais it was very centrally situated. We then had the use of our German exchanger's apartment in the French Alps, set in the most marvellous scenery, while their house was in a small village just a few kilometres from the Rhine. This was an ideal base to explore the many medieval castles and villages in the area. We then stayed with the Netherlands couple in their house on a dyke - a hospitality exchange.
"We were delighted with our exchanges. We went prepared to take what was offered, any small inconveniences, which were no fault of our hosts, were rendered insignificant by the warmth of our welcome and the delightful setting of the houses. All the houses we stayed in were very comfortable and welcoming to come house to. Our days were filled with relaxing at the beach, picnicking by the Rhine, feasting on mussels in Belgium or sampling the wines in France. Even just shopping for food supplies in Europe was a cultural experience in itself. We definitely recommend home exchange and we are now planning our next trip!"
Christine Hall - "My husband and I have just returned from a round-the-world-holiday experience of a lifetime, thanks to a large contribution from HomeLink International. Our first two swaps were in Alberta Canada for 8 weeks - 5 weeks in Rocky Mountain House, a small town east of the Rockies, and 3 weeks in Calgary.
"Next swap - Vienna, a hospitality exchange. We were a little uncertain about accepting hospitality exchange, but our host was so keen to have us visit we could hardly have said no. It was a wonderful visit in a small village, 20 kilometres by train from Vienna and next to the famous woods.
"Then back to England for three weeks in Nottinghamshire. Our fellow exchangers were teachers and the timing was perfect for them - in the August school holidays - a happy coincidence. We didn't actually meet, but our cars passed on the A1! Everything worked perfectly. Thank you HomeLink for this wonderful adventure."
Ian and Silvi - "Our first exchange was last year to Norway and we are waiting for our family from Spain to come this weekend. A second Spanish family will be here all of March. We hope to travel to Spain in Sept/Oct next year. We will then catch up with our Norwegian exchange family. We will be searching for more exchanges in Europe before our trip. So far everything has worked very well for us."
Barry and Maureen Rogers - "We spent a wonderful 2 weeks in Wenduine in Belgium on the coast. To travel by train we bought a 50 euro train pass which enabled us to travel as far as possible in one direction for 5 euros each and then the same for return. We visited a lovely town called Ipers and went through a fantastic museum which has a simulated no-mans land complete with sound effects. Our host, who moved out of his apartment for us, took us to Paris for the weekend and we saw so much as he had spent a lot of time there. Highlight of our trip.
His daughter came to our house for 2 weeks the next year and she was a great person to have around. Not a member now (but still hoping to be again if husband's health improves), I would only stay in apartments with handy access to rail or transport, close to shops, and with good security. Houses out in the sticks with no conveniences would be a no-no. Always go to the local pub, even if you don't drink, and the locals will be delighted.
HomeLink is a great way to see the world! Thanks for including the ex-members in your newsletters.
Joanne and Kim - "We exchanged to Oxford, UK in 2004/5 and recently returned from an exchange to Hobart. Both times we have had wonderful experiences with the house and car exchange. This time we were fortunate to meet our swapees - and we had a terrific dinner and chat. Now we are looking for exchanges in UK and France for the Rugby World Cup in 2007 - and feel confident it will all work out beautifully."
Fran - "We were in Europe for six months last year and did six hospitality/house/non-simultaneous exchanges. But, they were in France, Germany and Austria. Next May we are off to Italy, and are currently working on an exchange in Scotland for 2008."
Tess & Dave - "We have recently taken early retirement and joined HomeLink last Oct ... have loved home exchange!!! We spent all of September 2006 in a delightful cottage with beautiful gardens in a small village called Sparford in the UK and 3 weeks in August in a country property in Belgium. We also spent 3 weeks in Auckland in May, again delightful house and garden."
DISCLAIMER: The comments and stories displayed above are unsolicited, and have been received over time by HomeLink International in written correspondence from its members. Some of these members may no longer hold current membership status. HomeLink is unable to verify the accuracy of any statements or assertions made by its members, and waives any responsibility for same. These are not to be considered a representation as to the likelihood of similar results being attained by any other person in future.