Answers to frequently asked questions.

HomeLink recommends Firefox as the browser of choice when viewing the site. It is virtually bug-free and completely compliant with the World Wide Web specifications. Many problems may be resolved simply by downloading and installing Firefox. We suggest you try Firefox if you encounter problems on the site. The download is free and takes only a few minutes to install.

Adding photos to your listing

On-line Search Function

Editing Your Listing

Password not Received

Contacting members Changing Your Password
 Emailing to many recipients
 Finding a Member by name or ID Number
 Renewing your Membership


Adding Photos
On the Main Database page, select "Edit my Listing" then "Edit Photo Album." To upload a photo, click on "Browse" and navigate to the photo. Finally click "Upload photo file".

You may change the order in which photos appear by clicking the arrows below the thumbnail image. Photos may be deleted using the delete button.  Only you see these editing arrows/delete button for your photos.

When you have completed uploading, just select another part of the site from the menu to the left -- images and changes are saved automatically unlike the text editing system that requires you to save changes to the database after previewing them.

If you are unable to upload a photo, attach the image to an email to us at Create an email to our address, then look for a box that says "Attach File" or similar. Click on that box and select your image from the resulting dialog box. Preferred format is JPEG; however, we can read most formats. If you are getting an error message when uploading photos it's probably because the photo is too large. If you reduce it so it's the width of your monitor at 1:1, it will probably be about right. If you can not do this, email the photos to us and we will upload them for you.

Photos may also be mailed to HomeLink, 2937 NW 9th Terr, Fort Lauderdale, FL 33311.

Townhouse Designation
The term "townhouse" is unknown in Europe. Our system is hard-coded with general descriptions that are universally understood. A home is either a single family home standing on its own piece of property or it is contained within a building shared by similar homes standing on shared property. If a single family home stands on its own land and has 1 floor, it is "A". If it has more than one floor it is "B". We also do not make a distinction between types of ownership -- freehold, leasehold, condominium, rental etc. Otherwise it is C.

Editing Your Listing
To edit your online listing, log in and then click on the "Edit My Listing" link under the "Member Options" menu at the left side of the Database Main Page (after logging in). Next, click on one of the three available options for editing (main text @ "Edit this listing", dates & destinations or photo album).

The fourth button that is now available replaces our previous, "Have Exchange" annotation if you wish to temporarily hide your listing from member searches. This button is a toggle switch, so click on the "Hide" button to hide your listing from searches and then go back to this button to "Show" your listing when you are ready.

Once you have made the necessary changes at the main body text for your listing you need to take two more steps to save your changes. First, click on the "Preview the amended listing" button at the bottom of the edit page. Then, after previewing the listing, click on "Update the database" button and changes will be saved.

The dates & destinations edit page and the photo album page automatically save your changes once you add/delete/edit those items.

Multiple Dates & Destinations Feature
Log in to our website, click on the "Edit my listing" link found under "Member options" at the left of the page. Next click on the button titled, "Edit dates & destinations". When you are at the dates and destinations page, you need to click "Add new set" to get started. Select the dates by selecting the proper Month/Year from the pull-down menu found above each calendar.  Make sure you have selected the proper month and year combination. You will see the dates you have selected directly below the calendars.

The key to making updates to your preferred dates is once you have selected the proper month and year on the first calendar, you need to click on a specific day(date) of the month you have chosen.  Then proceed to the second calendar and repeat.  This "click" on the day of the month will automatically save your update.

Emailing to many recipients
Our system does not allow for bulk emails, however, our internal messaging system has a template feature where you can create a single message to send to multiple members individually. This will reduce the time needed to re-type the same message to each member, while still preserving the more personalized approach of contacting members individually.

Using Internal Messaging System
Currently our system is set up to send you an automatic notification that is titled, "Message in your HomeLink inbox" at your personal email address. You can reply to these requests with the links provided in the notification we sent. These links are called, "Quick-Reply" or "Quick-Reply, No Thank you") There is also a link within the notification that will take you to our website. You can also go to our internal messaging system found at our website to reply. To do this..... Go to the Messaging system: go to and click on "Member Log in" and log in the normal way. Once logged in, click on the red link "Messaging" to see your messaging records.

Click on a person's name to read the email. The sender's web site photos will appear in the top right corner of the message. Above the photos is a link to their listing to view their listing. To reply to the message, when you are viewing the actual message, click on the button at the top of the message section called, "Reply". This will create a blank text box for you to enter your reply in and then click on "Send". There are also a couple of quick reply buttons you can choose instead of typing your own reply. Select the box next to the name and click on the "Delete" button found above to delete it. There are useful links within the Messaging system for further questions you may have. They are titled, "Brief help" and "Full help" and are at the initial page you are brought to once you have clicked on the red "Messaging" link.

Insurance practices vary from company to company & state to state. Our personal policies always covered incidental drivers. If your company flatly states that you are not covered and you do not wish to assume a risk, all we can suggest is renting a car for the other exchange party. Car rentals in the US are far less expensive than in Europe which makes this a more attractive option than forgoing the car exchange and renting a car in Europe for yourself. Some European offices offer home exchange insurance to members. This option is not available in the US.

On-Line Search Functions
Once you log in to your listing, you are brought to our Database Main Page, which lists all the countries where HomeLink members reside. Click on the particular country you are seeking and scan the different search options to learn about the various search parameters you can include in your search (these are found to the left of the map graphic).

Personally, we prefer to keep our searches as broad as possible (by minimizing the number of search parameters chosen). Also, we find it easier to click on the map graphics to take us to a particular region.

On the initial login page (Database Main Page) you will see various search functions at the left of the page found under the "Global searches". These are simply alternate ways of searching. Click on the different links to familiarize yourself with searching our worldwide database of HomeLink members.

Contacting a Member
Once you selected a member's listing from your searches, click on the "Contact this member" link found at the bottom of their listing.  This takes you to our internal messaging system.  Type in your message and click "Send".
Be sure to select the proper "Type" of message you are sending in the field entitled this (i.e. exchange request, information, etc) at the pull down menu.  The system also forces you to type in a "Subject".

Finding a Member by name or ID Number/Username
After logging in, click on the "Find a listing" link found under "Global Searches" at the left side of the Database Main Page.  Enter the HomeLink Member Username OR last name of the member in the corresponding field and click the "Search" button.

Login Does Not Work
The main cause for unsuccessful login attempts is due to the entry of your Username/Member Number.  Be sure you are entering the ID Number & Password *SET* exactly as shown. Pasting in a password or ID Number will often add a space which will make the password unacceptable.  There is no space between the "US" and the 5 numbers that follow.  Also, only enter the base Member Number.  The trailing letters, "A", "B", "C", etc merely indicate the order of the listings uploaded for your account.  Members with a single listing will only see the "A".

2. You are using MS Internet Explorer and have checked the "Remember Password" box. It is possible that you entered an incorrect ID Number or Password when you originally did this. MSIE also has a bug with the "Remember Password" feature which corrupts the form when sent to the server. Un-check the box, enter the ID Number & Password with care which will cure this problem.

Lost Password or Username
While at the login page, click the "Lost user name or password?" link found directly below the "Member number" and "Password" fields.  Enter your email address on file with HomeLink in the corresponding field and click "Send password".  Be sure to enter the email address we have on file for you as the system will not work properly with another email address.

Changing your password

You can change your password, however we need to change it out our end in order to properly update both our local and global databases.

Passwords can be letters, numbers or a combination thereof and are not case sensitive.

Simply send us an email with your new password and we will update your records accordingly.  We will notify you once our databases reflect your new password (within 24 hours).

Password not Received
In an effort to combat spam, many ISP's, particularly the free ones such as "hotmail" falsely identify emails as spam. In reality, they may as well not bother as the spammers are generally two steps ahead of them. Hotmail & others: Check your email reader settings. It may be automatically deleting messages it identifies as spam which erroneously includes email from the server. Look for a directory where deleted or trash mail is kept. The cure is to specifically enable the domain. AOL users: be sure that you are not blocking email from the Internet. The absolute cure is to enable mail from the domain ""

Renewing your Membership
If you wish, you may renew your membership on line just click on "Renew on Line" below the "US Functions" menu found at the left side of the Database Main Page. You will find information and instructions on the page. All data, including credit card numbers, are encrypted before being sent across the Internet. If you prefer to renew by phone, I'm in the office from 10AM until 1PM EASTERN TIME Monday through Thursday.

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Seeking USA

Auckland, 10k, E

New Zealand - North Island
Auckland, 10k, E


Our home is situated in Glendowie, an eastern suburb of Auckland, the largest city in NZ with $1.4M people. This is very a quiet residential area. We are 25 mins from downtown Auckland, the most direct route being by car, bike or bus along the peaceful 10 km waterfront with views of the harbour and Rangitoto Island. The waterfront is a superb place for walking, biking, paddling, swimming, sunbathing etc. A 10 - 15 min walk from our home will take you onto the waterfront at St Heliers where there are lovely cafes and restaurants.

We have a modern recently renovated 3 level home with 3 bedrooms plus a study, set in a quiet cul-de-sac adjacent to the rural 100 acre Churchill Park which offers a lovely walks. Our home is spacious, set on an 800 sq.m. section with a mature sub tropical garden. It offers open indoor/outdoor living with private alfresco dining alongside the pool and spa. We are an entertaining family so our living area is built accordingly.